Look at the processor and the first number after the hyphen. If you have an AMD processor you can read which one you have, but with Intel, it’s a bit more cryptic. Once you have the device manager open, search for the category “Processors”.
On Windows 10 open your device manager by typing “Device manager” into the Windows start menu. There are two ways to look up your processor. So how do you identify your processor? Device Manager shows your Processor Identify your Intel ProcessorĪs mentioned, GoPro suggests running Intel Kaby Lake/AMD Ryzen processors or newer versions. Other apps like Windows Media Player, Windows Movies & TV, and VLC can play back the video just fine. The only app however having issues with playback of these files is Quik itself. This means that I run according to GoPro a supported operating system but not supported hardware. However, if you run a supported operating system but older hardware, you might have issues with playback. According to GoPro’s website, Quik for Desktop will still copy the HEVC video files to your hard drive but won’t display them in your library if you run an unsupported operating system. You might need a dedicated graphics card and not just the Intel onboard graphics card. Skylake already includes HEVC playback but performance of this feature was increased drastically with the Kaby Lake. I am running on the predecessor of Intel Kaby Lake, the Intel Skylake and have no issues playing back the content on my PC. Windows: Computers running Windows 10 and Intel Kaby Lake (or equivalent) processor and newer.
If you’re getting an error message on your computer while playing back a video you shot on a GoPro Hero7 or Hero6 Black, it might be the codec GoPro uses to save your video files and incompatibility with your computer or device.